LS
Lerato S

1 reviews | Active since Sept 2017

30 Sept 2017, 12:42

*****ulant accounts opened at vodacom

on the 14th of September I received sms notification from my bank with two debit orders from Vodacom. I immediately called the bank and the bank notified me that those debit orders were from Vodacom. To my surprise I called Vodacom to ask what is happening because I didn't have any account with Vodacom. I was told that there is two account opened on the 10th Sep 2017 with cell no ********** 825 and ********** 435 and the consultant didn't have all the information. I was asked to do affidavit and make a copy of my ID and send it to ********** and all that was done on the 18th Sep. I am very disappointed as angry with Vodacom as they have debited my account again yesterday. I am still waiting for someone to come back to me and let me know what is happening. I cant keep on reversing the debit orders as I get charged for that. My case no with Vodacom is 1- ********** ********** . Someone need to do something about as my name need to be cleared. My cellphone no is ********** 731

0
Replies (2)
Vodacom
Vodacom's reply01 Oct 2017, 07:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

LS
Lerato S's update09 Oct 2017, 11:54
Reviewer Update
I am still waiting for feedback