MM
Mamusi M

1 reviews | Active since Nov 2015

08 Apr 2016, 09:19

*****ulant Account

On the 08/03/2016 My Bank Account was debited with the reference of Vodacom. I went to the nearest Branch of Vodacom for inquiry. The consultant told me that there is an account opened after I have given her my Id number. I told her that I never opened an account with Vodacom. She called head office for advice. I was told to write an affidavit stating that I never had an account with Vodacom together with my ID Copy. I sent what they requested from me on the 11/03/2016 to the Branch. I then did forward the very same info to the email address I was issued with on the 14/03/2016 then was issued with a reference no EC-04TQ-2IUL68. I never heard from Vodacom up until today but my account was debited again on the 01/04/2016. I hereby urge Vodacom to investigate and stop debiting my Account

0
Replies (1)
Vodacom
Vodacom's reply08 Apr 2016, 10:03
Official
Hello TK22,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team

Best regards,