1 reviews | Active since Dec 2017
Hello, I am so upset and angry with vodacom. I was called by vodacom lawyers about the bill that I don't know off. Vodacom delivered a cellphone with RAM and I cancelled it because I never ordered anything with them. They sent another phone at my home address and I still cancelled it and RAM returned with the phone back. I called vodacom and they approved that they did get the phones back. Now today and yesterday I received a call that I need to pay an X amount to clear my name. They first debited on my account and vodacom consultant advised me to reverse it and I did so. Can vodacom please clear my name because it will affect my credit record. ASAP.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query was addressed and as per feedback from our Legal Department, is that the payment profile relating to your account will be removed on ITC within 7 working days.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query was addressed and as per feedback from our Legal Department, is that the payment profile relating to your account will be removed on ITC within 7 working days.
Regards,
Vodacom Consumer Website Team
Best regards,
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