********** WORKING FOR VODACOM UPGRADED MY ACCOUNT

I have data contract that is expired but let run on a month to month until i cancel. Last week I discover that my line is suspended and the call centre advised that there was upgrade for iPhone 6 that I never requested and i was charged R150 activation fee that resulted in my account being in arrears. I have never requested for any upgrade hence this constitute ***** and moreover I cannot use data that I have paid for, I intend approaching the consumer protection council with this matter. Vodacom proves again and again that there is zero service and is riddled with ********** that upgrade accounts **********ly just to make sales, sies maan. Their upgrade line (***) that I was referred by subscriber collections to sort this out never answers their calls I hold for over 20 minutes and when you select the call back option when they do call you back the agent just keeps quiet until you hang up.