RM
Rebone M

1 reviews | Active since Feb 2019

21 Aug 2020, 17:52

********** working as Consultants and managers

We had the most horrific experience at Alberton city!! The consultant upgraded and added a new line on our account without the account holders consent. When we brought this this managers attention she told us to **** off and go to hell shes not getting involved. That rude woman must be fired from there she does not know how to handle customers!! We will be opening a ***** case against her and the consultant because they are de*****ing customers. We paid close to 4000 for cancelling a damn contract which we are still getting billed for!!! We paid them in cash and did not give us receipts they said they will email them till today we have not received anything from them. They are de*****ing customers and need to get arrested for this! Vodacom has ********** in their store that intimate you when you make them aware that you know if they motus operandi

0
Replies (3)
Vodacom
Vodacom's reply22 Aug 2020, 11:28
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RM
Rebone M's update09 Nov 2020, 13:14
Reviewer Update
No one has gotten back to me, it’s been more than two months this case not been resolved. My ITC is getting ruined by this guys please. This has got to be the worst customer service ever!! I’ve emailed the ***** department more than 5 times, no one has gotten back to me or atleast acknowledged my emails. They said turn around time would be 2 weeks. It’s been two months now!! And yet Vodacom still continues to bill me for services and device that I DO NOT have!
RM
Rebone M's update09 Nov 2020, 13:17
Reviewer Update
Case or reference number is EC-1Z22-2VJBYN
The consultant that called me once after seeing my review on hello Peter never called me again after he promised to. This is sickening!