********** n no solutions!
<p>I went into Rosebank vodacom store to cancel my contract on 3March17. was given a number by a lady to contact for cancellation. when i phoned the number a week later i was told i had just upgraded. when i asked for details of the upgrade: IT WAS ON 3MARC17, AT ROSEBANK, BY SAME LADY I SPOKE TO, MINUTES AFTER I WALKED OUT. And all they could say was its a coincedence.</p> <p>I confronted the store and when i went through the details, my id copy had a photo of someone i dont know and i could see it was pasted n copied.</p> <p>I have not had any resolution, 2 debit orders gone through already. i had to drive from MP to GP on 3 occassions (200km trip) for no answers. i have been calling the store n none of the 2 managers ever bothered to return my calls.</p> <p>I am sitting with a contract i know nothing of, no solutions and 2 managers who seem confused and clueless.</p>
Dear Customer,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Dear Customer,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
To stop the debit order n give no response to my answers is not sufficient to me. i have to remind people about my refund and when if finally happens, the momey is less than what was taken from me. i get no form explanation!
You are very disappointing for such a big name. i am done with vodacom!
To stop the debit order n give no response to my answers is not sufficient to me. i have to remind people about my refund and when if finally happens, the momey is less than what was taken from me. i get no form explanation!
You are very disappointing for such a big name. i am done with vodacom!
