GN
Gerda N
1 reviews | Active since Nov 2020
04 Jan 2023, 10:20
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Hi Vodacom,
So since before New years, after I spoke to your consultant Linda who has zero customer service experience my issue is still not resolved. You have changed my phone package without any authorization and debited an unauthorized amount from my account.
Nothing has been resolved. I don't know where to go from here CPA?
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Replies (2)
Vodacom's replyOfficial
04 Jan 2023, 12:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2023, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GN
Gerda N's updateReviewer Update
05 Jan 2023, 10:47So till now, no one from Vodacom has contacted me. I am not surprised though. This is how badly they treat their customers. They feel absolutely nothing for us. Not even Hello Peter reviews gets this *********** company to respond.
GN
Gerda N's update05 Jan 2023, 10:47
Reviewer Update
So till now, no one from Vodacom has contacted me. I am not surprised though. This is how badly they treat their customers. They feel absolutely nothing for us. Not even Hello Peter reviews gets this *********** company to respond.