CK
Camila K

1 reviews | Active since Nov 2011

15 Aug 2017, 17:57

********** at Vodacom online (Fergas)

I app**** online for a vodacom power tab 10 yesterday. Today I get 2 calls from vodacom online.

The 1st person to call gave me some **** story about the deal I wanted is discontinued.

The 2nd consultant Fergas did the deal with me very professionally I agreed to the contract for the power tab 10. I have the recording of this call on my phone.

I checked my emails only to see that a contract for a J prime mini contract has been **********ly done on my name. If u put 1 and 1 together Fergas **********ly opened a new contract without my permission.

I will go to the police station and open a case of ***** against Vodacom!!

0
Replies (2)
Vodacom
Vodacom's reply16 Aug 2017, 06:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CK
Camila K's update17 Aug 2017, 07:58
Reviewer Update
MY SINCERE APOLOGIES FERGAS FOR BLAMING YOU INCORRECTLY. THE CONSULTANT IS MSWAZI WHO PROCESSED THE PHONE