1 reviews | Active since Feb 2017
********** and *******
<p>I received a highly innapropriate pop-up from Vodamail on 30 April, I ignored it as the content was of a ****ographic nature, however, when I received my statement (07/05/2017) I saw that they have charged R356.12 for 'Content Services'. I spoke to a lady (ref: 1- ********** ********** ) on 17/05 at approximately 07:41, while on the phone with her she cancelled FOUR subscriptions to which I had never consented to, I have never opened any Pop-ups and never agreed to any subscription. I have received the SMSs' stating that they have been cancelled.</p> <p>I was told someone would contact me within 48 hrs, it is one month later....no one has gotten back to me.</p> <p>I received next month's statement and not only is there no refund on the 'content service' that was wrongly deducted, but it states that there is another amount of R 470.98 owed on these 'Content Services'.</p> <p> </p> <p>Let me make myself very clear: I HAVE NEVER CONSENTED NOR AGREED TO ANY SUBSCRIPTION SERVICES!!!!!!!!</p> <p>Please fix your mistakes and refund me ASAP</p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
