HC
Henriette C

1 reviews | Active since Feb 2017

08 Jun 2017, 11:12

********** and *******

<p>I received a highly innapropriate pop-up from Vodamail on 30 April, I ignored it as the content was of a ****ographic nature, however, when I received my statement (07/05/2017) I saw that they have charged R356.12 for 'Content Services'. I spoke to a lady (ref: 1- ********** ********** ) on 17/05 at approximately 07:41, while on the phone with her she cancelled FOUR subscriptions to which I had never consented to, I have never opened any Pop-ups and never agreed to any subscription. I have received the SMSs' stating that they have been cancelled.</p> <p>I was told someone would contact me within 48 hrs, it is one month later....no one has gotten back to me.</p> <p>I received next month's statement and not only is there no refund on the 'content service' that was wrongly deducted, but it states that there is another amount of R 470.98 owed on these 'Content Services'.</p> <p> </p> <p>Let me make myself very clear: I HAVE NEVER CONSENTED NOR AGREED TO ANY SUBSCRIPTION SERVICES!!!!!!!!</p> <p>Please fix your mistakes and refund me ASAP</p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply08 Jun 2017, 12:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team