********** and *********** staff

I am so disgusted by the level of service i have been receiving from Vodacom. On the 06May20 there was an activation of an add on new line which I was advised it was done at Hatfield mall.This individual took a Samsung S20, I realized when my account was debited with a different reference than my existing contract. I therefore logged a complaint with the Call Centre, sent all the required docs to ***** disputes. Their ***** department they dont even know what customer service is, I never got any feedback from the 14May20 to date however their automated response advised 14days turnaround time. So i did a follow up before my next debit date and was advised the case was closed. On the 04Jun I lost my cellphone, i advised their insurance department my claim was approved, however they never had stock of the device i lost as my preference was an Iphone I waited 3weeks for a device they kept saying they will receive, despite that i preferred an Iphone my it took forever to get the new device because of an agent named Nazli who was meant to check with the courier if she can get the device so that i can pay the excess direct to them unlike at the Vodashop, to cut the insurance story short i have back and forth checking with their agents and their warehouse manager Nathi and Kutlwano who has either has left for the day when i call or they say call a week later that i ended up taking an A71 on the 23Jul. while that has been happening on the 29Jun they debited my account with R1450.63 they claimed i have taken an upgrade on my existing contract, so an S20 was taken again at Menyln Mall i went through the same process with ***** disputes I sent an email and followed up on *** and it was undelivered. I did the reversals with my bank however now im stuck with a contract sim that i did a simswop which i paid for and has not been working for 2months. This month the Call Centre advised my form of payment was changed to cash, i was not informed. I called the Call Centre everyday now my prepaid sim has been blocked to get through. I am a frustrated customer i dont know what to do, i want my airtime and data i haven't got for 2 months and cancel my contract as it due this month. I will therefore pay the amount due this month cash. I had 2 contracts with your competitors and have never seen such.