********** and ********** service

If I could rate Vodacom 0 stars I would. I recharged one of my numbers with R500 on Friday late afternoon with my Discovery Credit Card through VodaPay - since Vodacom encourages this payment method over others for additional VodaBucks. I still have not received the credit and the Vodacom social media department has already requested so many screenshots and data from me. Now 10 strings of messages and 8 screenshots, I have been asked to send a bank statement (of a transaction from Friday) for the money to be allocated to the account. How is this possible and why must I submit so many documents when you have already taken the money off my account? So will you then credit me the money with interest on it once you have decided that the payment was actually made? Such HORRIBLE service. It's absolutely unacceptable!