********** amongst the gems

<p>Vodacom, you have a syndicate of ********** working in your organization, very clever and very confident! I received a call (not a system generated sms) from a gent called "Zuka" from Vodacom advising of a sim swap taking place, have I authorized this, I told the guy to block any sim swap and may I please have a reference number, he provides me with a number (bogus of course). This guy called at 20h34, the sim swap took place at 20h59!!!! I follow up the next morning as I'm unable to make any calls, I talk to Eva in the solutions department and she advises to call back in 24hrs but my line is now blocked and no one can use it. Needless to say, 48 hours later no call, I phone back to talk to Christina, she has no records of anything I spoke to Eva about, I now have to give my entire story again.....next I get a call from this gent called Paul in the ***** department, he's like a breathe of fresh air, curtious, helpful and knows what the heck he is doing!!! Thank you Paul! My problem has STILL not been sorted but very confident Paul will be able to assist, as he is a true professional and does what he says. I know these ********** will be caught and keep up the brilliant work Paul!</p>