JB
JJ B

1 reviews | Active since Sept 2018

25 Aug 2021, 11:32

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I've been calling the Vodacom cancellations department without success many many times. I've also used the voice prompts option to cancel two sim contracts and all I get is the sms but no confirmation sms or email and this has been going on for a number of months. In my opinion this is Vodacom's way of milking met for another couple of months on contracts that I no longer use. To top it all the one contract was upgraded without my consent and I'm now paying double for something I don't use. Anyone else with similar issues?

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Replies (1)
Vodacom
Vodacom's reply25 Aug 2021, 14:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team