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I went to the Cresta branch to do my upgrade. I told the salesperson several times, that I want to upgrade to something on which I would not need to pay in on every month. I got my account at the end of the month and guess what... my account more than doubled! Do you think I can get this resolved???? I've spent hours listening to voice prompts and then more time speaking to agents unable to help me. I then went back to the branch where the manager really can't care less. He even gave me a wrong number to call. I am so fed-up with you guys! And your 'customer satisfaction rating system' sucks!!! You do nothing about zero ratings. I suspect you'll be doing the same about Hello Peter complaints!