LS
Lehlohonolo S

1 reviews | Active since Sept 2019

11 Dec 2019, 22:34

**********

This is the second time I am trying to get Vodacom to redeem themselves. I have been waiting two months for a call to get their mess fixed for all the ***** their staff has done to the contracts I have with them. It is so sad that I now have to take legal actions against this company. The company doesn't care about the customers. All they care about is making us a pockect lesser in the hard earned money we work for. I will soon take a legal step against them, I really regret taking up this extra service with them. They have caused me a huge distress and my anxiety levels are just sky high due to the unacceptable ***** their staff does ti earn incentives and commissions with our credit files and our pockets. It is so sick what your stores operate and the higher superior do not care of what happens in these stores. As long as they get richer, that's just what they care about. Really if nothing is done to correct my bill I will expose these ********** and make sure that when i complete all my contract periods I will no longer use this provider. Imagine I was in my home when I realised my contract was cancelled, to be reapp**** as a new contract three days later. Now I have to pay for an extra contract additional connection fees and device fees. People must always question the SMS they receive in their phones as they tell a thousand things about the *******ion and misconduct companies do and they do not take accountability of their actions.

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2019, 07:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team