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REF: 1- ********** **********

On the 4 January 2018 i did an online application for a new vodacom contract, on the 8th of Jan 2018 i got a call back from ********** and 010 06 0154 about my online application and i was approved for a Samsung J7 Pro for R 299.00 per month. Never was a discussion of when a debit order would run. The 10th of Jan 2018 the phone delivered at work and called them a for a connection which the phone started working on the 11 of Jan 2018. on the 20 of Jan 2018 i got an sms reading like this quote: " your vodacom debit order for R 246.00 was returned unpaid. Send code ARR to 31050 to receive available account payment options. For queries call ********** ." on the 22 Jan 2018 i called the number ********** to find-out as to what is the debit amount for as there was no communication communicated regarding when my account would be debited. The lady said the R 246.00 amount is for a connection fee and the airtime received, fine i don't dispute that as we agreed on the 26 Jan for the debit order for an amount of R 246.00. she went to explain that my next debit order for R 299.00 would be on the 01 Mar 2018. SUPRISE SUPRISE i get another debit order of R 219.00 that nobody can explain to me what is it for first they say its a connection fee the next its a penalty fee FOR ****** HELL WHAT FOR!!!! You have failed to train your call centre staff to explain things in detail and i must pay fees i have no knowledge off. I WANT MY MONEY BACK or come and get your phone as i didn't sign up for this NONSENSE or better yet i will reverse my money my self with my bank and debit on dates that was agreed upon with amounts that I'm aware off. For verification please pull through all the telephone conversation for proof and i also need records off them, I'm escalating this issue with your OMBUDSMAN.

I was your customer for years when i had my ********** number and you messed up big time and ported to another network, i return to vodacom but you getting worse day by day. This is day light *******

Another issue i had R 141.00 yesterday on the account and i bought the 14 day 1GB for R 99 and i was left with R 42.00 now this morning im left with R 33.00 what happened to my R 9.00?????

Sort this out