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I took a contract with Vodacom on the 9th of December 2014. By September /October of 2016, I received a call from their call centre to confirm an upgrade, so I told the Caller that I had not app**** for any Upgrade and that they should decline that application. I later went to Vodacom at Waterfront mall in Bloemfontein to confirm if they had indeed cancelled that upgrade, only to find out that it was not cancelled but the man who was assisting me said he will cancel immediately. From that month forth they stopped debiting my account, so I thought maybe my contract with them was finished since it was a 24 months contract. So recently I received a message from Vodacom legal department saying that I owe +-R22000. I went to vodacom menlyn to enquire and I was told it's due to the upgrade I took. I was told to send an affidavit and a copy of my id to Vodacom ***** disputes. I did so alot of times without any response instead I'm still receiving calls from their legal department. When I tell them what is happening it's either they tell me to send them an email of the very same documents and promise to get back to me after 48hours and they never do,or it's either they tell me that they will investigate my case and call me back but they never do that. I'm now running out of options because this is giving me a bad credit record. Hello Peter please help.