TM
Tebogo M
1 reviews | Active since Jun 2019
28 Sept 2020, 16:38
**********!
My contract ended in August, I cancelled it before then buy you are still billing me??? I have been calling your call center non stop and they are as useless as the network. Cancel my contract and expect me to be moving to a network with better agents. Useless!!!
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Vodacom's replyOfficial
29 Sept 2020, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Sept 2020, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tebogo M's updateReviewer Update
29 Sept 2020, 10:50No I wasn't assisted because the consultant told me that I will still be billed next month which is not supposed to be the case. The contract ended and I lodged a cancellation in time but it seems as if the cancellation was only logged in yesterday. I am not happy with paying for a product that I have already paid 2 years for. And your staff is very rude, they hung up the phone on me before confirming all of this which is why I am shocked that you say I was assisted yesterday.
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Tebogo M's update29 Sept 2020, 10:50
Reviewer Update
No I wasn't assisted because the consultant told me that I will still be billed next month which is not supposed to be the case. The contract ended and I lodged a cancellation in time but it seems as if the cancellation was only logged in yesterday. I am not happy with paying for a product that I have already paid 2 years for. And your staff is very rude, they hung up the phone on me before confirming all of this which is why I am shocked that you say I was assisted yesterday.