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<p>I do not even know where to start but let me start by saying this much i always had ****ty experience from Vodacom but this that i am complaining about is horrible service on another level altogether. I took out a Cellphone contract with Vodacom in June of 2015 which ended 15 June 2017, being the good customer i am i called vodacom just to inform them i do not want the contract to continue comes June 15 and that they should please make a note for the contract to be terminated end June. On June 20 i received the following sms:) Dear Mariza Diedericks quote: 1- ********** ********** has been generated on your profile and vetting has been approved. If you did not initiate this request please urgently contact Vodacom Customer Care on 082111 and because it isnt initiated by me i call immediately. ) I am then told someone from their ***** dept will call me back which obviously never happened. I then call every day thereafter and gets send from point a to B to C to D until finally on 23/06/17 Thabisile who has a lot of sense answer the phone and openend an incident report for me and she gives me the following reference number: 1- ********** ********** and she advised me that the investigation will take between 7 - 14 working days and that the ***** department will be in touch with me.End of June i paid them the Last instalment of R557.00. I then call on 05/07 speak to Masego and she advise that the investigation is still under way and gives me a ref: ********** 6 and i wait and wait and wait and no call from vodacom. I call again on 18/07 and speaks to Maria and she informs me the same thing investigation is still under way. I then tell myself dont jinx this im sure this time things will be different and Vodacom will come up the mass and proof me wrong. DOLOLO!!!! So i call today and spoke to Sarah who refused to put me through to her manager and then tells me she will put me through to her Senior which she fails to do and then puts me through to another lady who claims she is in charge of my case. I refused to speak to anybody apart from the Manager or her Senior who first was busy on a call and asked for my number for her to call me back whic i obviously refuse because experience have thought me that as much as Vodacom is a phone company they do not know how to make phone calls to their customers. Finally after being on the phone for 37min and 42 sec the Senior Irene came to the phone and confirmed my compliant/inquiry on their system and she now tells me that she needs to put me through to the ***** departments Supervisor seriously after 37 mins. So i am giving her the benefit of the doubt as she requested and as per her words she will keep me updated and informed.</p> <p> </p> <p>I am from customer service and i can truthfully say that Vodacom has the very worse and poorest customer service ever. They should take a leave out of the book from the Telkom Call Centre</p>