*****!!!!Poor service!!

So after receiving a number of sms's from Vodacom that I just opened a new contract at an iphone store in Tygervalley,I immediately tried to contact them,as I stay in Jhb and was not close to Capetown,and did not open a new account. I struggled for 2hours to get hold of the ***** department and not your customer care or after sales department could or would assist.After getting hold of Charity in your ***** department she promised to phone me back.Needless to say she never did.I manage to get hold of Debbie Marais who opened the account,as Vodacom was so kind to sms me my new cell number that I did not apply for.Debbie Marais from Capetown was not even aware of the fact that her new contract for her son is now on my name!!!!!! Not Vodacom or Iphone Tygervalley contacted her. So why does it take 14 days for Vodacom's ***** department to figure this out and block the account?