KL
Kim L

1 reviews | Active since Oct 2015

20 Jan 2016, 12:21

*****LENT VODACOM CONTRACT

In early Nov 14 I realised that someone had opened a *** contract in my name with Vodacom. I did a Trans Union Credit check on myself, as a *** MTN contract had been opened (which interestingly enough was resolved within 2 weeks) I phoned Vodacom on 09-11-14 and was told to fax the details and an Affidavit to ***, which I did on the 10-11-2014. I assumed that everything had been sorted out. However, in July '15 I received a call from Barnard, Germond Attorneys saying that there is an overdue amount on my Vodacom contract. I explained the situation & was told I had to send another Affidavit to the Attorneys, which I did on 24 June 15. In Sep 15 I received a sms from Barnard Germond to say that if I paid my overdue account immediately I could receive a discount!! I phoned the attorneys and explained the situation to Thembeka Khanyile. Thembeka forward an email dated 22-09-15 to me from Vodacom advising that Vodacom's forensics dept is still investigating the case. I sent an email on the 9-10-15 asking for an update - no reply. Vodacom's inability to resolve the case is adversely affection my credit rating. REPORT POSTED ON 20/10/15 &3 MONTHS LATER & NOT RESOLVED

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2016, 13:51
Official
Hello kimlombard,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team