tS
tankiso S

1 reviews | Active since Feb 2012

08 Jan 2023, 10:38

*****/INCOMPETENCE/IRREGULAR CHARGES

Im extremely dissatisfied with the level of incompetence and ***** against Vodacom. I have a data contract ***) whereby i have indicated there must be NO EXTRA FEES/ADDITIONAL MONTHLY COSTS IN MY CONTRACT. HOWEVER, I HAVE BEEN GATTING EXTRA SERVICES TO WHICH I HAVE NEVER SUBSCRIBED TO. I HAVE IN THE PAST ASKED THE SERVICE PROVIDER TO BLOCK ANY SERVICES AS IT SEEMS YOUR SERVICES ARE PRONE TO INTERNET *****/****S RESULTING TO UNKNOWN CONTENT SUBSCRIPTIONS. I FEEL MY PRIVACY IS AGAIN VIOLATED AND INTIMIDATED. VODACOM YOUR SERVICE IS POOR AS NOBODY RESPONDS TO MY EMAILS. IM SO ANGRY AND DISSATISFIED WITH THE LEVEL OF YOUR PROFESSIONALISM AND FEEL THAT THIS MATTER MUST BE ESCALATED TO MISTER OF COMMUNICATION OR WHOEVER CAN ASSIST.

0
Replies (2)
Vodacom
Vodacom's reply08 Jan 2023, 11:31
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Jan 2023, 06:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team

Best regards,