*****elent transaction

Bad. Very bad. A lady phoned, tried to upgrade my data bundle ********** . I was not interested. She kept on till I agreed to an upgrade from 2gig @R109 to 5gig R159. She confirmed that no device will be sent, and my number will remain the same. A week or so later I received a Wi-Fi 4gig device at R250. My number changed also. I requested them to provide me with a voice recording for this transaction as I want to lay charges against Vodacom and the lady who called me. They did not provided it yet. After investigation at a local shop I also found out that in June 2016 they also "Downgraded" my ********** from 2 gig and 250 minutes to 200 minutes and NO data. They confirmed to phone me back but after 2 weeks did not hear from them. I will NEVER do a Vodacom transaction over the phone ever again. Tried to b kind but will b rude in future. I need them to pay me back my money as soonest. I also ordered the bank to stop all debit orders of Vodacom till they sort this out, and if they send a bad report to credit bureau I will complain at the NCR. I also need them to re-instate my 2gig data and 250 minutes airtime. They clearly reduced it to force me to buy airtime and data as they sms me to do so on regular basis. To call them always is a challenge cuase they keep on transferring a person for 20 to 30 minutes till you give up hope. I hope that hellopeter will be able to help me solve this problem.