1 reviews | Active since Mar 2009
*****elent debis order
I am a Vodacom prepaid customer. Last month a debit order went through my account from Vodacom of R120.27. I went to ABSA and completed a stop payment instruction. This month Vodacom deducted R939.27 from my bank account. <br> Vodacom is committing ***** on my account and when I logged a ***** case with them I received a service request number (please call me to obtain the number) on 2015/10/05 and to date nobody from Vodacom called me. Vodacom was not willing to block the cell phone number as per my request.<br> I need to visit a ABSA branch again to reverse the ********** transaction, time lost to be re-imbursed by ABSA 2x for fruitless visit to the bank.<br> <br> I require a formal apology from Vodacom and insist that a ***** case is opened by Vodacom with the SAP to find the guilty person and take the necessary action
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Best regards,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Best regards,
I trusted Vodacom to resolve this ********** debit order after they contacted me and indicated since it is a ***** case that they will revert to me once investigated. It is now a year later and I have just found out that I have been handed over to the attorneys!
I have not receiced any further communication after I provided my affidavit 2015/10/28.
I have a tick against my name for non payment of an account which is not mine since the first debit order were deducted from my bank account.
Vodacom need to clear my name on all credit bureus where they have flagged my name and provide me with a written confirmation that it was done. I also require an formal apology from Vodacom for not following up on the ***** case they apparantly opened.
I trusted Vodacom to resolve this ********** debit order after they contacted me and indicated since it is a ***** case that they will revert to me once investigated. It is now a year later and I have just found out that I have been handed over to the attorneys!
I have not receiced any further communication after I provided my affidavit 2015/10/28.
I have a tick against my name for non payment of an account which is not mine since the first debit order were deducted from my bank account.
Vodacom need to clear my name on all credit bureus where they have flagged my name and provide me with a written confirmation that it was done. I also require an formal apology from Vodacom for not following up on the ***** case they apparantly opened.