1 reviews | Active since Oct 2010
*****elent account opened on my name
<p>Somebody opened an account on my name **********ly and when i complained to Vodacom they do nothing except ask for affidavit from me to say that i did not open the account. I refuse to do that because i feel the onus is on them to sort it out. I received no notification about this new account either by sms or email. They are very quick to cut my line. Ihave told them that i will only pay the portion that i have always paid and will NEVER pay another cent. Vodacom are quick to accuse and put the blame on me when it is their problem. I am very angry and I will be closing my Vodacom account. I have been with Vodacom for over 17 years and this is the treatment I get</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Nobody has contacted me and my line is blocked because I refuse to pay for a service I did not apply for. I have paid my usual contract payment and not a rand more. Vodacom are doing this out of spite
Nobody has contacted me and my line is blocked because I refuse to pay for a service I did not apply for. I have paid my usual contract payment and not a rand more. Vodacom are doing this out of spite
Nobody has contacted me yet. still waiting for a response. They dont seem to care about customer service or satisfaction, My phone is still blocked even though I have paid my regular amount. If they dont respond satisfactorily soon they can consider the contract closed as I have not received the service that I am paying for.
Nobody has contacted me yet. still waiting for a response. They dont seem to care about customer service or satisfaction, My phone is still blocked even though I have paid my regular amount. If they dont respond satisfactorily soon they can consider the contract closed as I have not received the service that I am paying for.