*****elent Account impacting my Credit Score

Hi , I have been contacted by a company by the name of VVM . The reason for their call is that , Vodacom handed me over to them for an account I had with them . My reply to this , was that I never had an account with vodacom before , did not even apply for one , was never contacted by Vodacom in terms of a call , was never sent any sms by Vodacom , has also not have a Debit Order from Vodacom before , and I have never signed anything with Vodacom . The consultant that contacted me from VVM , then checked on their system , confirmed indeed , there is record of any communication from Vodacom to be , there is no record of payment by me to Vodacom . This has resulted in me having a Bad record in the credit bereau , unknowingly . Vodacom Collections department did not even contact me , as required by law , because at least then I could have been alerted to the situation , and made them aware that this was a *****alent account . Meaning if I want a credit to start a business , to solve unforeseen emergency , I would not be able to do so , all because of bad processes of Vodacom, I have a bad record in the credit bureau whereas I pay all my debts .