*****elant upgrade : 4th complaint

This is the 4th time I'm putting this on this site. I have a confirmed case of a ********** upgrade from Vodacom in regards to my contract. I received the SMS from Vodacom confirming this on the 11th of Feb already from Mlu Dlokweni. I was told a refund of my monies will be done, and I will also receive a report on how this transpired. 3 Weeks went by, nothing happened. Vodacom even went and debited my account for the *****alent upgrade again after confirming it's a ***** contract!!! I then complained again, and was sent an sms from Jason Welff to say this was sent to their regional office to investigate. This was last week Friday, 04 March. Still ,no response from anyone at Vodacom. This is now getting absolutely ridiculous!!!! More than a month after having confirmation it was ***** on the part of Vodacom, I haven't received any feedback. This is most definitely the most useless service I have experience from any company in South Africa! If this is not resolved by the end of the day, I will be taking this to ICASA and the telecommunications ombud.