*****e case ***

In September/October I discovered that somebody upgraded two mobile phones on my account and these two upgrades were generating bill of up to R6000 per month. I contacted Vodacom and they started investigating. A few days later a lady with the name Sibongile from the ***** department contacted me and asked me to sent an affidavit that I never gave permission for that upgrade. I did sent that affidavit the 18th of October. Since a week I am trying to contact the Vodacom ***** department, because I do not hear from them any more, but every time I get the information that the number I dialled was the wrong number and that I must call an other number. In the mean time everything is quiet around my account and Vodacom happily keep deducting money from my account for two upgrades which I did not approve of. I think this is very bad serves from Vodacom.