***** within Vodacom and terrible customer service

I took out a contract for both of my children just after lockdown in April 2020. The contract I took out for my son, was supposed to have been taken out on his original number and that number was supposed to be ported to this new contract.

After about more than a year I am still paying for a contract that has not been used. Today I went onto the myvodacom app and see that none of the minutes have been accrued on this mentioned line, in spite of the fact that this contract and line has not been used as yet and I am paying every month while waiting for this to be sorted out? I then call the line and someone answered. This is very disturbing as not only does this person have access to this line and is **********ly using the airtime and benefits of this line, they could be committing ***** on a line registered to me. The most disturbing is that this could only happen from someone within Vodacom itself!!! This is a ******** offense surely?

This is totally unacceptable and it needs to be rectified today, after I have made numerous attempts to get this sorted out. They have been promising to cancel the line for 1 year now and reinstate it with the correct number.

Furthermore I need Vodacom to reinstate all airtime that was supposed to be accrued on this line from day one of this said contract, as I have been paying for this since the beginning with no benefit. I have had numerous queries to have this contract to be rectified and my sons original number +2772_______ ported to this contract 082_______

I have never received such bad service and I am a 20 + year client of vodacom with a big monthly spend on numerous contracts, but that does not seem to matter as I still get the worst service as the guy paying R10 a month and even he deserves good service too!!!

I need this rectified today please Vodacom?

Thanks you.