***** within Vodacom

I have an account with Vodacom for airtime only. I pay a monthly fee of R 304-89 for a Smart M package. I have been using this for the last 2 years. I have been a client with Vodacom for over 20 years. On December 1st 2017 i got an SMS that Vodacom had taken over R 6300-00 from my account. I phoned the call centre and spoke to a Supervisor who told me to reverse the money at the bank. This i did. I then tried to clear it up by contacting the call centre a further 4 times - to no avail.

I noticed on my account statement that there are five other cell phones contacts attached to my name. I do not know what or who these numbers belong to. They are not mine.

I phoned again and was told to email an affidavit, ID etc to ***** disputes at Vodacom. I have done this and still have not heard anything from them - even after i emailed another 8 times.

I still got messages from them telling me to pay, and yet i had no outgoing calls allowed.

I have been forced to go to MTN and get a sim card Rica'd just so i can make calls.

This service is disgusting...i still wait to see if they try to take the money out my bank account again...******* !!