RVdH
Riana Van den Heever
1 reviews | Active since Oct 2017
27 Oct 2017, 11:19
***** within Vodacom
I have had my vodacom account for almost 25 year. Last month someone linked 2 number to my account without my knowledge or approval. I have reported it to them so many times and called the customer care countless times and still 3 weeks later nothing. Have now received a invoice for R11200.00? For something I did not so and still no feedback. What do I need to do to get the CEO of Vodacom attention? I have had it!!!!
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Replies (2)
Vodacom's replyOfficial
27 Oct 2017, 11:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Oct 2017, 11:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Oct 2017, 09:58Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2017, 09:58
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,