***** within Vodacom

<p>I am uterly disappointed with the service Vodacom provides to it's customers, In December 2016, we were away overseas. My daughter and Wife did not activate international roaming and upon our return both their phones were disconnected from the Vodacom Service, several calls were logged on our return, the next day a sim swap had to be done on both phones, Last month I received an absurd bill for R350 000.00 for calls that were made in Africa during the period were away and my account was debited and went into overdraft. We contacted Vodacom and reported this to the ***** department they advised they would return the money within 7 days after 7 days no reply or anything, My bank then reversed the money and now they are threatening to sue. WHAT WE WOULD LIKE TO KNOW IS HOW A SIM SWAP WAS DONE WITHOUT MY ID OR CONSENT AND SECONDLY BOTH NUMBERS WERE BARRED FROM MAKING CALLS OUT OF SOUTH AFRICA HOW WAS THIS UPLIFTED? VODACOM HAS MADE NO ATTEMPT TO RESOLVE THIS MATTER AND HAVE *********** AND RUDE STAFF WORKING IN THE CALL CENTRE!</p>