IF
Ian F
1 reviews | Active since Jan 2023
10 Jan 2023, 12:51
***** with Vodacom
Vodacom is committing ***** in plain sight. I caught them last year when i asked for an invoice (they only send statements out) I have a Top up contract and buy my data through the FNB app. Vodacom charged me the same amount (added to the invoice) but didn't give the data to me. Received it from FNB side. It's now happened again, and I'm now done with their lies. They refuse to cancel my contract as it's not time yet. I'm now going to get legal side involved as this is *****.
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Replies (1)Vodacom's replyOfficial
10 Jan 2023, 14:11 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jan 2023, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
