***** with Vodacom

<p>This morning I received an sms from Vodacom station that my quotation has been generated, not knowing what this was about, I carried on with my morning at work, about 2 hours later I received a call from a courier company stating that they had a delivery for me , I advised the gentleman that I did not order anything and that there must be some mistake, he gave me the tracking number and I then proceeded to contact Vodacom customer care to find out what was going on, after several attempts at trying to get assistance including the phone being put down on my ear by a charmaine in post sales saying that she refuses to assist me, I managed to get assistance from someone who actually wanted to help me, after a long chat with her on the phone and numerous investigating on her part it was established that I was in the process of receiving my new I-Phone 6 and 4 gigs of data as an upgrade was done with one of my 3 contracts with Vodacom without my knowledge. She proceeded to advise me that it was done at one of the stores but she would not be able to tell me where. To put the cherry on the top I have now been told that due to this ***** been committed by one of the Vodacom Employees I have to now go to the police sttaion and get an affadavit stating that it was not me that app**** for an upgrade, COME ON REALLY ... surely you have supporting documentation why should I be charged for a product that I did not ask for nor receive, are you forgetting Vodacom that im the one that called you to investigate, is this how you deal with loyal customers. Please i ask that this matter be rectified at your level without inconveniencing me. PLEASE SORT IT OUT....</p>