1 reviews | Active since Dec 2016

27 Dec 2016, 15:11

***** with sim

<p> </p> <p>During October someone has been using what must be a copy of my SIM card to send daily messages internationally. I found out when I received a notification that my usage was much higher than usual. On my part using my Vodacom I discovered the calls and a huge amount under the heading of International calls. I have been to the Vodshop in Beacon Bay and found little sympathy. I then via Bloemfontein reps got someone to query this state of affairs. She got a reply that they notice many international calls by huger all said. I am still waiting for some action on your part to clear this amount which I did not make. If you look at my profile you will see that I never allowed international calls. International call balance stated to be R5400.</p> <p>i now demand that this matter be cleared without any further delay. </p>

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Replies (1)
Vodacom
Vodacom's reply28 Dec 2016, 08:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,