***** with Cellpohone never received but paying every month/

I have had my contract with Vodacom since I was 18 years old. I kept my number and just added on to accommodate my needs.

Please see ridiculous events below 1.) Vodacom billed me for over 6 years for a sim that was never even active or used. They couldn’t contact me and just say listen we see you are not using this account. 2.) I tried to move my personal contract over to my VIP Red contract. Every time I asked a branch to help me they could because I am in arrears. So I paid up that account at least three times. The branch in Nelspruit advised me all is good and set and everything is in order. My wife then got sniff in the nose around Feb this year for some reason and figured out that this was not the case! The account was still in my Personal name. 3.) So we did the whole change of ownership story again and in March finally the number appeared on my Business account! Yeah! Well the joy didn’t last long when I got another account on my personal name for the same number. So now I am being charged for one number in my personal capacity and my business have to pay up. (I did not receive double minutes in airtime if you were wondering!) 4.) With all this fighting and screaming and hear pulling we figured out another scary thing. I was being billed for a Device I never received last year. I never received statements as I always had to phone the branch to get the outstanding amount. So I never knew that for the past 10 or so months I have been charged R70 for something I have no knowledge of. When I do upgrades I do my contracts without a device. We buy our phones cash. 5.) When I phone Vodacom today (08-05-2020) they enlightened me of the funny fact that I have been handed over! For an amount of R349 or something. This is funny because just before lockdown I went into our local Vodacom shop settle the account by to much and they arranged for a refund for my extra payment? So they want to hand me over???? In light of this I would like assistance in opening a ***** case for the device I never received. I phone Vodacom multiple times in order to find out what device I am paying for! They can’t seem to help me. As a VIP Red contract holder I feel Vodacom should have at least tried to assist! I do not have one contract. I currently have 24 contracts with Vodacom. If this is the way Vodacom treat their VIP customers then I feel bad for any other regular contract holder.

If some other network is out there and wants to sign 24 new contracts please contact me! I expect a response from the Hello Peter Vodacom team within reasonable time. (I understand it is weekend now) If I am not satisfied or assisted I will take this matter to court under the consumer act and Vodacom will be liable for all my legal cost thereof.

Please feel free to contact me regarding this complaint. Kind Regards F Groenewald