***** was not taken up seriously

I had the past 7 months problms with my Cellphone and we realised that the sim card was cloned. I had a lot of problems with messages, Facebook, Instagramm, Pintrest and someone was constantly in my ocial media and my phone. I lost a lot of importatnt notes and data on my phone. My privacy was totally violated. I rapported it at the ***** department at Vodacom and was at the police for a statement that was also stamped from the police. The stamped police form was forwarded to Vodacom the 14th of December 2020 and I had no reply from Vodacom. I was at Vodacom in Paarl Mall and at Vodacom for you in Paarl and they gave me the feeling that I am a nucense and that i need to get a private investigator and that i am only paranoid and need to get over myself. I foun out that the cloning happend through Vodacom and I received even strange weird messages. I am still traumatized and had to get treatment. I still have anxiety when I open my phone. I also had problems with my banking app through the ***** and cloning of my simcard. I even had to change my banking details and banking account. Vodacom was very unhelpful and did not even tell me there is a ***** departmnt. I had to find it out via friends. I was sitting at Vodacom for hours and was treated like a total idiot.