ZS
Zanné Strydom
1 reviews | Active since Dec 2018
12 Dec 2018, 20:42
***** waiting to happen!
When trying to contact Customer Care regarding automated calls saying I owe money when in fact I don’t, their so called “Facebook verified” team ask for my ID number, account number etc so that they can sort it out.
If the Vodacom page that’s verified is in fact not the actual Vodacom page, this needs to be fixed ASAP!
On another note, can someone please explain to me why I’m receiving these automated calls stating I owe double the normal amount when no payment has bounced EVER and no official correspondence has been sent by Vodacom regarding such amount and what it is for.
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Vodacom's replyOfficial
13 Dec 2018, 06:45 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2018, 06:45
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team