***** Vodacom. Pathetic service !!!

Pathetic !!!!! Have been battling with my mothers account longer than a year now ! ***** was used not once but twice on her name. They have the **** IDs used which I had to get from the branches. All proof has been sent to the ***** department but nobody has contacted us and now my mothers account is suspended after paying what she had to ! Customer Service is not at all part of Vodacoms business plan. We dont know what to do anymore....