IL
Izienne L
1 reviews | Active since Jan 2013
02 Oct 2015, 10:35
***** - VODACOM DOESN'T CARE
Declined a contract, cancellation request logged. They collect hardware THAT I DID NOT RECEIVE, AND DON'T CANCEL THE CONTRACT. <br> I keep on paying. Vodacom logs ANOTHER cancellation request. <br> <br> Instead of cancelling, they close the call AND DELIVER NEW HARDWARE!!! TO DURBAN! IN MY NAME! I am on the other side of SA, in Cape Town!!! <br> <br> AND THE CANCELLATION REQUESTS GET RESOLVED!!!!<br> <br> I try to resolve this via the call centre. OH MY WORD!!! 10, feels like a THOUSAND people. No luck. I am just stumped at the level of after sales incompetency and lack of maturity compared to cost and sales. INJURY to building a first world country!!
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Replies (1)Vodacom's replyOfficial
02 Oct 2015, 11:18Hello iploriston,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Vodacom's reply02 Oct 2015, 11:18
Official
Hello iploriston,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
