IL
Izienne L

1 reviews | Active since Jan 2013

02 Oct 2015, 10:35

***** - VODACOM DOESN'T CARE

Declined a contract, cancellation request logged. They collect hardware THAT I DID NOT RECEIVE, AND DON'T CANCEL THE CONTRACT. <br> I keep on paying. Vodacom logs ANOTHER cancellation request. <br> <br> Instead of cancelling, they close the call AND DELIVER NEW HARDWARE!!! TO DURBAN! IN MY NAME! I am on the other side of SA, in Cape Town!!! <br> <br> AND THE CANCELLATION REQUESTS GET RESOLVED!!!!<br> <br> I try to resolve this via the call centre. OH MY WORD!!! 10, feels like a THOUSAND people. No luck. I am just stumped at the level of after sales incompetency and lack of maturity compared to cost and sales. INJURY to building a first world country!!

0
Replies (1)
Vodacom
Vodacom's reply02 Oct 2015, 11:18
Official
Hello iploriston,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team