***** - Vodacom consultant upgraded cell phone lines while account holder is out of country and have not given consent

Vodacom *****ently upgraded telephone lines on my dad's account, without his consent. He is currently residing in Zambia and has not visited South Africa this year yet, yet they do upgrades on his account and he is being billed for it.

To make matters worse. he took out wifi modems a few years ago. When those contracts finished, he went in store and cancelled those numbers. As he does not do his accounting and payments, he never noticed that they kept on billing him for these numbers that were no longer being used. He does not even have sims for these numbers. Two years went on and when I took over with his accounting, did I notice all the different lines that he was still being billed for.

When I phoned to cancel these numbers (also went to a store 3 times, no help whatsoever), they advised that these numbers were upgraded in August this year. I do not know how this could be possible if he has not been in South Africa since last year. We then noted that a consultant from Vodacom contacted my younger sister, still a student, and manipulated her to upgrade their cell phones. Not only did he upgrade her and my brother's numbers as he told her he would do, but also these numbers for the wifi modems. I have been struggling for almost three weeks now to cancel these upgraded contracts, yet Vodacom has been no help at all. He's been billed for another month for all numbers and still no assistance. It is very concerning to see how Vodacom will authorise such upgrades as any stranger can phone them and open a contract on another loyal customer's account.