***** VODACOM

first complaint 16/10/2018 money was taken from account 2 cellphones was added on my account. I have done enquiries, open a ***** case 3 times and no feedback not even to say what is happening. I asked my assistant to handle it and also told the consultant so. Where is my refund that was taken from my account. date *** and again 05/03/2019 Ref no: 002G~VT9A -- Ref no: EC-1R4S-2W7RS0 and date: 8/8/2019 ref: EC-1RCQ-2QYCTQ.