GN
Gerald N

1 reviews | Active since Mar 2022

22 Mar 2022, 09:24

*****! Vodacom and Bluconnect.

Over the last few days I have tried to do a sim swap on an existing number that I had. Vodacoms customer service is horrific not to mention **********. I am apparently signed up on a contract through Bulconnect and I am unemployed. I use this number to find work and am in contact with allot of potential employers and people that are busy helping me and now all of a sudden it's on contract and I need to buy a R150 sim card when I have been on prepaid all along. I don't even see the R55 for the supposed contract that I bought one that I am not even paying for. Please tell me how in the hell is this possible I have proof that I put airtime every month and nothing gets billed from my account and I never signed for a contract ever before I still have a prepaid sim card. This whole thing spells *****. I need this fixed as I am loosing out on opportunities for work that have taken me 2 yeards to build up. I need legal advice! I need HELP!

0
Replies (2)
Vodacom
Vodacom's reply22 Mar 2022, 11:04
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GN
Gerald N's update22 Mar 2022, 15:21
Reviewer Update
What number will you use cos my current Whatsapp is dissabled