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nomfundo Z
1 reviews | Active since Sept 2018
01 Feb 2019, 14:14
***** Vodacom Acoount_ No help from Vodacom
I am a victim of *****. I have submitted documents (Affidavits and bank statements) that were requested to prove that I do not have an account in September 2018. Today I get a phone enquiring about outstanding fees of more than R2k of a number I do not have and nothing about my feedback on the reported issue which is in relation to this "so-called" outstanding accounts. On the 29 Sep 2018, I received a confirmation email indicating that "SR Created". This is SR reference number is A2-B2KZ7EO13R. The individual I spoke said I must do the affidavit again since its more than 2 months. I will not do the affidavit again, I will forward the one I did, how is it my problem that Vodacom decided to sideline my issue and priorised others. Please close the account against my ID number.
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Replies (4)
Vodacom's replyOfficial
01 Feb 2019, 14:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2019, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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nomfundo Z's updateReviewer Update
01 Feb 2019, 14:21Good afternoon
Duly noted.
Regards,
Nomfundo
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nomfundo Z's update01 Feb 2019, 14:21
Reviewer Update
Good afternoon
Duly noted.
Regards,
Nomfundo
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nomfundo Z's updateReviewer Update
16 Feb 2019, 12:57Telkom is messing my credit up, now it seems I have R21 548.54 of unpaid deft for an account I DO NOT HAVE. WHAT AM I SUPPOSED TO DO TO GET ASSISTANCE....AGAIN I NOTE I JAVE SUBMITTED ALL RELEVANT DOCUMENTS TO PROVE THAT I FO NOT HAVE AN ACCOUNT. NOW I HAVE DEBITS BOUNCING BACK MESSING MY CREDIT RECORD. WHERE AM I SUPPOSED TO SCREAM IN ORDER TO BE ASSISTED. I do not have an account with Telkom, never have. TELK ********** 37C190215. Regards Unhappy individual who is not being assisted.
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nomfundo Z's update16 Feb 2019, 12:57
Reviewer Update
Telkom is messing my credit up, now it seems I have R21 548.54 of unpaid deft for an account I DO NOT HAVE. WHAT AM I SUPPOSED TO DO TO GET ASSISTANCE....AGAIN I NOTE I JAVE SUBMITTED ALL RELEVANT DOCUMENTS TO PROVE THAT I FO NOT HAVE AN ACCOUNT. NOW I HAVE DEBITS BOUNCING BACK MESSING MY CREDIT RECORD. WHERE AM I SUPPOSED TO SCREAM IN ORDER TO BE ASSISTED. I do not have an account with Telkom, never have. TELK ********** 37C190215. Regards Unhappy individual who is not being assisted.
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nomfundo Z's updateReviewer Update
16 Feb 2019, 13:07Sorry about the communication sent earlier it's for Telkom.
But this is communication from Vodacom.
"Dear Vodacom Customer. Your service ticket with reference number EC-1RVX-2CEKTJ has been closed. Thank you Vodacom." Received on the 02 Feb 2019.
Today I get a call that I am about R2k in arrears. WHAT WAS CLOSED?
I DO NOT HAVE AN ACCOUNT WITH VODACOM, I ONLY HAVE A PREPAID.
DOCUMENTS HAVE BEEN SUBMITTED.
It's not nice to be a victim twice, and no one attends to your case. I have sent the documents again and again, but when feedback has to be given no one does it. Are people not doing the jobs they are getting paid for or this is how Vodacom operates.
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nomfundo Z's update16 Feb 2019, 13:07
Reviewer Update
Sorry about the communication sent earlier it's for Telkom.
But this is communication from Vodacom.
"Dear Vodacom Customer. Your service ticket with reference number EC-1RVX-2CEKTJ has been closed. Thank you Vodacom." Received on the 02 Feb 2019.
Today I get a call that I am about R2k in arrears. WHAT WAS CLOSED?
I DO NOT HAVE AN ACCOUNT WITH VODACOM, I ONLY HAVE A PREPAID.
DOCUMENTS HAVE BEEN SUBMITTED.
It's not nice to be a victim twice, and no one attends to your case. I have sent the documents again and again, but when feedback has to be given no one does it. Are people not doing the jobs they are getting paid for or this is how Vodacom operates.