JM
Janet M

1 reviews | Active since Feb 2017

02 Feb 2017, 11:05

***** Vodacom account

<p>Sinse August 2016 I have been trying to sort a problem with someone using my ID number for a voacom account. I discovered this when I tried to upgrade my number from a pay as you go to a contract. They have another woman useig my Id number (not my name though). She has even renewed her contract usng this ID . After numerous visits to their Midrand branch, uncountable hoours spent on the phone and two reference numbers been given to me after I have provided them with copies of my ID, police affidavits etc I a still not getting any response. Each time I phone I get passed from person tp person and get tol to send an email for which the onlyreply you get is saying they have received your email. Apparently they cant tranfer you to the ***** department as they ddont have any numbers for them. If you go to their offices you arent alowed to speak to the either!!!!!</p> <p>What happens if this woman stos paying her account?</p> <p> </p> <p>I have all her details, she lives in Mitchells Plein. Department of Internal Affairs have confirmed Iam the only person issued with this ID number.</p> <p> </p> <p>VODACOM ARE AWARE OF THE ***** AND ARE DOING NOTHING!! what kind of company are they to promote illigal practices as long as they are making money! </p>

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2017, 12:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,