wK
wikus K
1 reviews | Active since Jan 2015
03 Jan 2022, 18:07
***** vodacom
My wife has a few contracts with Vodacom. November some contracts is due for upgrade. December a lady called my wife saying that she can upgrade and would like to assist. My wife refused and told her that we want to cancel the contacts due for upgrade. Today a person phoned my wife again, they went through her profile and saw that this lady automatically upgraded her contracts without consent. I give 72 hours for this issue to be solved otherwise I'll start a propoganda warning all not to deal with Vodacom as they all are *****s and I'll also get legal advise to request recordings of my consent. I want all contracts due for upgrade, canceled as per my original request.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Jan 2022, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2022, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
wK
wikus K's updateReviewer Update
09 Jan 2022, 19:58Still no call or feedback from the most *********** service provider ever
wK
wikus K's update09 Jan 2022, 19:58
Reviewer Update
Still no call or feedback from the most *********** service provider ever
wK
wikus K's updateReviewer Update
10 Jan 2022, 18:10Please send me the voice recording as my wife stipulated a migration and not an upgrade. Take note this will be handed over to the legal advisor to take this matter sorted
wK
wikus K's update10 Jan 2022, 18:10
Reviewer Update
Please send me the voice recording as my wife stipulated a migration and not an upgrade. Take note this will be handed over to the legal advisor to take this matter sorted
wK
wikus K's updateReviewer Update
11 Jan 2022, 22:31Come on ***** Vodacom, there were 3 calls made where my wife stipulated MIGRATION NOT UPGRADE, GROW A PAIR AND SEND ME THE RECORDINGS, SO WE CAN TAKE THIS FURTHER
wK
wikus K's update11 Jan 2022, 22:31
Reviewer Update
Come on ***** Vodacom, there were 3 calls made where my wife stipulated MIGRATION NOT UPGRADE, GROW A PAIR AND SEND ME THE RECORDINGS, SO WE CAN TAKE THIS FURTHER