BS
Bianca S

1 reviews | Active since May 2021

12 May 2021, 08:38

***** Vodacom

Vodacom allowed someone to take out a contract on my account. Vodacom won't or don't have the said contract signed by the person. Vodacom refuses to sort this out and keep directing me to their website, app. Vodacom have also blocked my two active mobile number accounts so I am not able to use my phone. Vodacom made this mess, Vodacom is wanting me to sort it out. Vodacom will not respond to emails with the pertinent information to resolve this. Vodacom want me to sort out Vodacom's mess

0
Replies (1)
Vodacom
Vodacom's reply12 May 2021, 09:31
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team