MK
Marijke Köttnitz

1 reviews | Active since Jun 2019

25 Jun 2019, 21:33

***** via telesales

I got a call from a vodacom telesales person who just wouldnt take no for an answer. He eventually had me convinced that this specific data deal would save met a lot of money. So i agreed to it. BUT with what he convinced me with was untruths. He deceived me to just get this sale. He told me i can transfer the data i will receive to any other vodacom nr for as many as 5 different nrs, and the first installment will only go off with my main bill at the end of the next month. So, i got my sim and quess what. The package didnt allow data transfer at all. Absolutely useless to me. I called the very next day to cancel the new contract, very helpful guy told me it will happen within the next 3 working days to NO charge to me. But guess what... They took money off my bank account even before pay day on the 25th of that same month. Issue not solved. I am fuming and so disgusted that I wish to now do no further business with Vodacom...

0
Replies (1)
Vodacom
Vodacom's reply26 Jun 2019, 06:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team