1 reviews | Active since Jun 2017
*****: UPGRADED WITHOUT CONSENT
<p>i called Vodacom to cacel my contract and was told that it would move to pre-paid. Now it seems that there is an upgrade effected on my account without my consent. Money was debited from my account. THIS IS *****, PLAIN AND SIMPLE. I have been trying to reselove the matter for over an hour with no success. Spoke to a lady by the name of Kgomotso who told me to go to a police station - REALLY? Then spoke to another called Thandeka...NO LUCK. This network does not work for me. Need to cancel and port to MTN</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom have now cancelled my contract and deucted R400 of airtime that was advanced as part of the contract i never requested. BUT now they refuse to give me a refund for the amount i paid in subscription.
The lady is spoke to says that it was my responsibility to utilise the airtime or inform them that i was not utilising them.
All in all, i paid R400 for nothing.
Can someone at VODACOM please help me. Or is this network just going to get away with ripping people off?
I have had it with VODACOM.
I deserve my refund as they debited my account when i had not upgraded my account.
Now i get nothing back and they took tehir airtime??????
Vodacom have now cancelled my contract and deucted R400 of airtime that was advanced as part of the contract i never requested. BUT now they refuse to give me a refund for the amount i paid in subscription.
The lady is spoke to says that it was my responsibility to utilise the airtime or inform them that i was not utilising them.
All in all, i paid R400 for nothing.
Can someone at VODACOM please help me. Or is this network just going to get away with ripping people off?
I have had it with VODACOM.
I deserve my refund as they debited my account when i had not upgraded my account.
Now i get nothing back and they took tehir airtime??????
Dear Kholeka Mabuya,
Thank you for your patience.
As discussed, your query has been addressed and resolved.
Regards,
UW
Best regards,
Dear Kholeka Mabuya,
Thank you for your patience.
As discussed, your query has been addressed and resolved.
Regards,
UW
Best regards,