***** upgrade on my 3G account

I am in the process of upgrading my 3G contract with Vodacom store onsite at Dimension Data campus, which has been about a month on going due to no stock of the IPAD Mini 3 I want. <br> <br> When this weekend money is deducted from my account for an amount not know to me, after investigating the matter it is found that the contract was upgraded in January 2015 on the 11th to a Smart M package for an IPHONE 6 Plus 64G Space Grey online. Which I did not do and the phone has been delivered to the requester information that is not available as it was not done by the store.<br> <br> Know I am left to fix the problem by completing a statement saying I did not request the upgrade and that I did not receive the phone in question. I feel that this is unfair for me to be spending time to resolve an internal matter to Vodacom and still be out of pocket until it is resolved. I was really looking forward to my upgrade which is now on hold until this is resolved which can be in a month or two. <br> <br> The lady at the store has been helpful and only following process but I don't feel this is the way to go.<br> <br> As all the evidence is available to Vodacom to resolve.